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FAQs

Getting Started

What currency are the prices on the site in?

All transactions are in USD.

What payment methods are accepted at Fzkaly?

Accepted payment methods are American Express, Apple Pay, Mastercard, Visa, Maestro, UnionPay, Diner Club, Union Pay, JCB, and PayPal.

What are the delivery fees?

We offer free shipping for all orders on our website.

I just placed an order, when will it ship?

We normally ship items out quickly within 48 hours. Average shipping times can be anywhere from 7-14 business days for US orders, and 7-21 business days for international orders, depending on the country you are located in.

How can I track my order?

Get all your package information using your tracking number from our "FOLLOW YOUR PACKAGE" section.

How can I make a refund?

Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at support@fzkaly.com for your general queries.

What is your return policy?

We offer a 100% money-back guarantee if you return the item within 30 days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How can customers return products?

By mail

The conditions of the product that we allow returns?

New

If you have any questions, send us a message at our email address support@fzkaly.com.